Have Questions?
: Help Center
Have an issue or question? Reach out to our Customer Care center via phone or submit a help ticket. If you need to cancel or modify your membership but haven't made an app account yet, you can visit our membership center below.
Our Call Center is open Monday - Friday,
7:00 am to 4:00 pm MST.
Learn More
: Frequently Asked Questions
Unfortunately, we do not offer interior cleaning services; however, we provide complimentary self-service detail amenities, such as turbo vacs, microfiber towels, and mat washers with any wash.
A Team Member will safely guide you into the tunnel. Once you're there, put the car in neutral and take your hands off the wheel. Then enjoy the Suds Show!
Almost! If you have any questions or concerns, please ask a Team Member, and we will be happy to help before you enter the wash tunnel.
It's important to note that we are ONLY responsible for car wash malfunctions or employee errors. For a full list of our safety requirements and vehicle restrictions, please visit our Safety page.
Yes. However, the beds must be completely free of any kind of debris and/or loose objects. It’s for the safety of your truck and other vehicles. We kindly ask that you empty the bed area beforehand.
All trailer hitches must be removed before entering the wash. It's for the safety of both your vehicle and our equipment, while giving your ride the best wash possible!
Unfortunately, we do not offer interior cleaning services; however, we provide complimentary self-service detail amenities, such as turbo vacs, microfiber towels, and mat washers with any wash.
A Team Member will safely guide you into the tunnel. Once you're there, put the car in neutral and take your hands off the wheel. Then enjoy the Suds Show!
Almost! If you have any questions or concerns, please ask a Team Member, and we will be happy to help before you enter the wash tunnel.
It's important to note that we are ONLY responsible for car wash malfunctions or employee errors. For a full list of our safety requirements and vehicle restrictions, please visit our Safety page.
Yes. However, the beds must be completely free of any kind of debris and/or loose objects. It’s for the safety of your truck and other vehicles. We kindly ask that you empty the bed area beforehand.
All trailer hitches must be removed before entering the wash. It's for the safety of both your vehicle and our equipment, while giving your ride the best wash possible!
Of course!
To get started with a request for financial support, sponsorships, or car wash donations, fill out this form.
Just fill out this form and we'll be in touch.
Rocket Express Car Wash supports numerous local and national causes, organizations, and events each year. While all requests are considered, we focus on the following areas of community involvement:
First Responders & Military Support
Environmental Sustainability
Education & Youth Development
Community Wellness & Health
We understand that each community is unique, and some needs may not fall within these categories. If you're curious about your event or organization, submit a request today. We'll connect you with one of our Team Members to discuss how we may be able to support your organization.
The earlier, the better! While we do our best to accommodate all donation requests, it must be submitted at least 30 days prior to your event for consideration.
You'll use the same form for both donation requests and sponsorship requests. You can find that form here.
Of course!
To get started with a request for financial support, sponsorships, or car wash donations, fill out this form.
Just fill out this form and we'll be in touch.
Rocket Express Car Wash supports numerous local and national causes, organizations, and events each year. While all requests are considered, we focus on the following areas of community involvement:
First Responders & Military Support
Environmental Sustainability
Education & Youth Development
Community Wellness & Health
We understand that each community is unique, and some needs may not fall within these categories. If you're curious about your event or organization, submit a request today. We'll connect you with one of our Team Members to discuss how we may be able to support your organization.
The earlier, the better! While we do our best to accommodate all donation requests, it must be submitted at least 30 days prior to your event for consideration.
You'll use the same form for both donation requests and sponsorship requests. You can find that form here.
Any and all Rocket Express Car Wash locations are open to you! With a Rocket Express Fleet Account, your crew's vehicles can stay clean, even when your business takes you out of this world.
We accept Check, Credit Card or EFT.
Our Fleet customers enjoy unlimited car washes, unlimited self-serve vacuuming and detail amenities, and access to any Rocket Express Car Wash location, all at a discounted rate!
If your business runs with or around cars, it's likely you're a great fit! Some examples of common Fleet Account holders include:
Car Dealerships
Government Municipalities
Construction Companies
Car rental agencies
Funeral Homes
For more personalized recommendations, specific questions about your business's needs, or to request more information, please fill out our Fleet Inquiry Form.
Fleet Accounts are flexible both in the number of vehicles and the type of washes included in your plan. We'll customize a Fleet Account quote to best fit the needs of your business. Fill out the Fleet Inquiry Form to get the conversation started.
Any and all Rocket Express Car Wash locations are open to you! With a Rocket Express Fleet Account, your crew's vehicles can stay clean, even when your business takes you out of this world.
We accept Check, Credit Card or EFT.
Our Fleet customers enjoy unlimited car washes, unlimited self-serve vacuuming and detail amenities, and access to any Rocket Express Car Wash location, all at a discounted rate!
If your business runs with or around cars, it's likely you're a great fit! Some examples of common Fleet Account holders include:
Car Dealerships
Government Municipalities
Construction Companies
Car rental agencies
Funeral Homes
For more personalized recommendations, specific questions about your business's needs, or to request more information, please fill out our Fleet Inquiry Form.
Fleet Accounts are flexible both in the number of vehicles and the type of washes included in your plan. We'll customize a Fleet Account quote to best fit the needs of your business. Fill out the Fleet Inquiry Form to get the conversation started.
We assign fundraisers a Rocket Express Car Wash based on proximity, so you get to blast off using the Rocket within your community!
The selected location is based on your organization's address and the nearest Rocket Express location entered in the interest form.
Yes! Rocket Express Car Wash proudly supports community organizations through our fundraising programs. Simply submit a fundraiser request, and a Team Member will reach out to sort out all the details.
All Rocket Express Car Wash fundraisers consist of preselling our car washes digitally, which are redeemable at your community's assigned Rocket Express Car Wash location.
We'll issue you a unique, designated fundraiser page that all participants will use to presell washes specifically for your organization. 50% of the proceeds from Shoot the Moon and Lunar Landing car washes sold during your event (purchased through your fundraiser's page) will be donated directly to your organization.
We strongly recommend using Stripe to receive payments when you partner with us for a fundraiser - learn more about that here. Raised funds may then be deposited into this Stripe account weekly during your fundraiser period.
For more details, check out this PDF breakdown of our fundraising platform, Welcomemat.
We partner with a variety of non-profit organizations, including schools, sports teams, faith-based organizations, first responders, military support groups, animal shelters, and community health initiatives.
We do not offer fundraisers for individuals, political activities, or for-profit organizations.
We encourage all organizations partnering with Rocket Express for a fundraiser to set up a Stripe account. All transactions through Stripe are secure and fast. If your organization does not have an existing account, contact your leadership team for your account information and set one up before completing the request form.
Alternatively, we can mail a physical printed check to the address associated with your organization. Please note that it can take up to 60 days to receive your check after the end of the fundraiser, and you will need to provide an up-to-date W9 for your organization.
Fundraisers are able to be held at any time of year! Submit your request, and our team will work with you to set the time frame that works best for your organization.
We recommend scheduling one at a time and evaluating its success before planning additional fundraisers.
We've found that the most successful fundraisers run for a period of two months, though we're happy to work with your organization to best serve your unique needs. Indicate your preferred timeframe in your request, and our team will work with you to finalize the details.
Absolutely! Digital flyers and promotional materials will be sent via email once your fundraiser is approved. Feel free to include them in email blasts, newsletters, or print them out!
If additional promotional items are needed, please discuss this with the Rocket Express Car Wash Team Member supporting your event.
You may cancel your fundraiser with at least 72 hours' notice before the first day of your scheduled selling period by notifying the Rocket Express Team Member supporting your event.
If using our recommended Direct Deposit through Stripe method, your proceeds will be sent to your Stripe account weekly. Please allow 4-6 weeks for processing.
If you elected to be mailed a paper check, please allow up to 60 days follow the end of your fundraiser before contacting a Rocket Express Team Member regarding payment.
Qualifying Shoot the Moon and Rising Star wash sales supporting your fundraiser must be purchased online through your fundraiser's unique webpage. Meaning, your organization can sell car washes anytime, anywhere (within your selling period, of course)!
Following a wash sale through your fundraiser's page, the purchaser will be emailed a wash code to be redeemed at any time, exclusively at the Rocket Express Car Wash location that partnered with you.
Promote, promote, promote!
Make sure your community is aware of and EXCITED for your fundraiser!
Use social media, newsletters, email blasts, community boards... the more washes sold, the more funds your organization will receive.
Only Shoot the Moon and Rising Star car washes purchased through your fundraiser page will count toward your proceeds. Purchased washes are sent directly to each buyer via email and include a redemption code to be used at your assigned Rocket Express Car Wash location.
While purchases of Shoot the Moon and Rising Star washes can support your fundraiser, please note that gift card sales, Lunar Landing, and Launch Pad washes do NOT count toward your proceeds.
Unfortunately, no. Fundraiser proceeds are based solely on Shoot the Moon and Rising Star washes sold through your organization's fundraiser page during your selling period.
For additional questions, please fill out the Fundraising Request Form.
We assign fundraisers a Rocket Express Car Wash based on proximity, so you get to blast off using the Rocket within your community!
The selected location is based on your organization's address and the nearest Rocket Express location entered in the interest form.
Yes! Rocket Express Car Wash proudly supports community organizations through our fundraising programs. Simply submit a fundraiser request, and a Team Member will reach out to sort out all the details.
All Rocket Express Car Wash fundraisers consist of preselling our car washes digitally, which are redeemable at your community's assigned Rocket Express Car Wash location.
We'll issue you a unique, designated fundraiser page that all participants will use to presell washes specifically for your organization. 50% of the proceeds from Shoot the Moon and Lunar Landing car washes sold during your event (purchased through your fundraiser's page) will be donated directly to your organization.
We strongly recommend using Stripe to receive payments when you partner with us for a fundraiser - learn more about that here. Raised funds may then be deposited into this Stripe account weekly during your fundraiser period.
For more details, check out this PDF breakdown of our fundraising platform, Welcomemat.
We partner with a variety of non-profit organizations, including schools, sports teams, faith-based organizations, first responders, military support groups, animal shelters, and community health initiatives.
We do not offer fundraisers for individuals, political activities, or for-profit organizations.
We encourage all organizations partnering with Rocket Express for a fundraiser to set up a Stripe account. All transactions through Stripe are secure and fast. If your organization does not have an existing account, contact your leadership team for your account information and set one up before completing the request form.
Alternatively, we can mail a physical printed check to the address associated with your organization. Please note that it can take up to 60 days to receive your check after the end of the fundraiser, and you will need to provide an up-to-date W9 for your organization.
Fundraisers are able to be held at any time of year! Submit your request, and our team will work with you to set the time frame that works best for your organization.
We recommend scheduling one at a time and evaluating its success before planning additional fundraisers.
We've found that the most successful fundraisers run for a period of two months, though we're happy to work with your organization to best serve your unique needs. Indicate your preferred timeframe in your request, and our team will work with you to finalize the details.
Absolutely! Digital flyers and promotional materials will be sent via email once your fundraiser is approved. Feel free to include them in email blasts, newsletters, or print them out!
If additional promotional items are needed, please discuss this with the Rocket Express Car Wash Team Member supporting your event.
You may cancel your fundraiser with at least 72 hours' notice before the first day of your scheduled selling period by notifying the Rocket Express Team Member supporting your event.
If using our recommended Direct Deposit through Stripe method, your proceeds will be sent to your Stripe account weekly. Please allow 4-6 weeks for processing.
If you elected to be mailed a paper check, please allow up to 60 days follow the end of your fundraiser before contacting a Rocket Express Team Member regarding payment.
Qualifying Shoot the Moon and Rising Star wash sales supporting your fundraiser must be purchased online through your fundraiser's unique webpage. Meaning, your organization can sell car washes anytime, anywhere (within your selling period, of course)!
Following a wash sale through your fundraiser's page, the purchaser will be emailed a wash code to be redeemed at any time, exclusively at the Rocket Express Car Wash location that partnered with you.
Promote, promote, promote!
Make sure your community is aware of and EXCITED for your fundraiser!
Use social media, newsletters, email blasts, community boards... the more washes sold, the more funds your organization will receive.
Only Shoot the Moon and Rising Star car washes purchased through your fundraiser page will count toward your proceeds. Purchased washes are sent directly to each buyer via email and include a redemption code to be used at your assigned Rocket Express Car Wash location.
While purchases of Shoot the Moon and Rising Star washes can support your fundraiser, please note that gift card sales, Lunar Landing, and Launch Pad washes do NOT count toward your proceeds.
Unfortunately, no. Fundraiser proceeds are based solely on Shoot the Moon and Rising Star washes sold through your organization's fundraiser page during your selling period.
For additional questions, please fill out the Fundraising Request Form.
Take as many spins as you like, 7 days a week, for as long as your membership is active.
And remember, you only have to swing by for a wash twice a month for the membership to start paying for itself!
Of course! Take advantage of our app for on-the-go account management. You can also swing by your local Rocket Express and let a Team Member know you'd like to upgrade your membership.
Click here for full Terms and Conditions.
Absolutely. See if you can blast off to all 5 locations!
Just visit your local Rocket Express and let a Team Member know that you currently have a membership and need to update your vehicle information. We’ll take care of everything and provide you with a new RFID tag on the spot! You can also update your vehicle info in the app, but you'll still have to go to your local Rocket Express to pick up the new RFID tag.
Unfortunately, no-can-do. Each membership is tied to a specific car. The RFID stickers that we place on your windshield allow that vehicle to be recognized, open the gate arm, and trigger the correct wash type. We only issue one for each vehicle because once removed, the tag is ruined and won’t scan properly.
We do offer multiple vehicle discounts in the Rocket Express app! No matter your membership tier, add up to 5 additional vehicles to your account for just $20 a month. Download our app for all the details.
As a reminder, our Membership Terms of Use prohibit the resale or transfer of membership plans or RFID stickers to another vehicle or person. Additionally, dealer plates are prohibited from personal membership plans.
Take as many spins as you like, 7 days a week, for as long as your membership is active.
And remember, you only have to swing by for a wash twice a month for the membership to start paying for itself!
Of course! Take advantage of our app for on-the-go account management. You can also swing by your local Rocket Express and let a Team Member know you'd like to upgrade your membership.
Click here for full Terms and Conditions.
Absolutely. See if you can blast off to all 5 locations!
Just visit your local Rocket Express and let a Team Member know that you currently have a membership and need to update your vehicle information. We’ll take care of everything and provide you with a new RFID tag on the spot! You can also update your vehicle info in the app, but you'll still have to go to your local Rocket Express to pick up the new RFID tag.
Unfortunately, no-can-do. Each membership is tied to a specific car. The RFID stickers that we place on your windshield allow that vehicle to be recognized, open the gate arm, and trigger the correct wash type. We only issue one for each vehicle because once removed, the tag is ruined and won’t scan properly.
We do offer multiple vehicle discounts in the Rocket Express app! No matter your membership tier, add up to 5 additional vehicles to your account for just $20 a month. Download our app for all the details.
As a reminder, our Membership Terms of Use prohibit the resale or transfer of membership plans or RFID stickers to another vehicle or person. Additionally, dealer plates are prohibited from personal membership plans.
The Rocket Express app is available for all smartphones and tablets!
Download for iOS here.
Download for Android here.
Open the Rocket Express app and click "More" (the three dots in the bottom-right corner). Click on "User Settings" and from there, you can select "Manage Membership" to adjust your current membership plan, or "Manage Payment Methods" to add or change payment info.
On the very bottom of the screen while in the app, click on the "Garage" button (indicated by an icon of a car with another behind it). From there you can add and switch between vehicles.
You'll earn points whenever you make a purchase in the app. It's that simple! 1 point = 1 dollar spent in the app. Keep an eye out for Double Points Days—on those days, you'll earn double the points for every in-app purchase.
You can also earn points in our Spin to Win game. Once a day, go to the "Games" tab and open the Spin It! prize wheel. Then click to spin! You have a chance to win bonus points and $5 bill credits that will immediately go to your account.
The “Rewards” tab (indicated by a star icon) will be your home base for all things points-related. From this tab you can see how many points you have, review your points history and when points will expire, and redeem those points.
To use points, select “Redeem” next to the wash you want to exchange your points for. That wash will be loaded into your account immediately! When you’re ready to use it, visit any Rocket Express location, pull up the “Washes” tab (indicated by a car icon surrounded by suds), and select the wash you’ve redeemed.
Please note that once you redeem points for a wash, you have six months to use that wash at any Rocket Express location.
If you have an unlimited car wash membership, you can also exchange points for in-app account credits that you can use to pay for your membership.
Open the Rocket Express app and click "More" (the three dots in the bottom-right corner). Click on "User Settings" and from there, you should see your name at the top. Click that to change your first name, last name, and phone number.
There's so much you can do in the Rocket Express app! Here are some examples:
Easily locate your nearest Rocket Express
Earn & redeem points, good for any of our washes
Spin our prize wheel for the chance to win points, discounts, and more every day!
Take advantage of our app-exclusive referral program
Conveniently switch between vehicles
Manage your membership
Customize a wash to your preferences
Enjoy app-exclusive discounts and pre-paid wash bundles
Send gift cards to a friend's account
...and so much more.
Not at all. Anyone can download the app and earn points for every dollar spent in it. Take advantage of app-exclusive deals, manage your membership, and even play a spin-to-win game for the chance to win wash discounts daily—all in the Rocket Express app.
You'll even earn a free wash just for downloading it!
The Rocket Express app is available for all smartphones and tablets!
Download for iOS here.
Download for Android here.
Open the Rocket Express app and click "More" (the three dots in the bottom-right corner). Click on "User Settings" and from there, you can select "Manage Membership" to adjust your current membership plan, or "Manage Payment Methods" to add or change payment info.
On the very bottom of the screen while in the app, click on the "Garage" button (indicated by an icon of a car with another behind it). From there you can add and switch between vehicles.
You'll earn points whenever you make a purchase in the app. It's that simple! 1 point = 1 dollar spent in the app. Keep an eye out for Double Points Days—on those days, you'll earn double the points for every in-app purchase.
You can also earn points in our Spin to Win game. Once a day, go to the "Games" tab and open the Spin It! prize wheel. Then click to spin! You have a chance to win bonus points and $5 bill credits that will immediately go to your account.
The “Rewards” tab (indicated by a star icon) will be your home base for all things points-related. From this tab you can see how many points you have, review your points history and when points will expire, and redeem those points.
To use points, select “Redeem” next to the wash you want to exchange your points for. That wash will be loaded into your account immediately! When you’re ready to use it, visit any Rocket Express location, pull up the “Washes” tab (indicated by a car icon surrounded by suds), and select the wash you’ve redeemed.
Please note that once you redeem points for a wash, you have six months to use that wash at any Rocket Express location.
If you have an unlimited car wash membership, you can also exchange points for in-app account credits that you can use to pay for your membership.
Open the Rocket Express app and click "More" (the three dots in the bottom-right corner). Click on "User Settings" and from there, you should see your name at the top. Click that to change your first name, last name, and phone number.
There's so much you can do in the Rocket Express app! Here are some examples:
Easily locate your nearest Rocket Express
Earn & redeem points, good for any of our washes
Spin our prize wheel for the chance to win points, discounts, and more every day!
Take advantage of our app-exclusive referral program
Conveniently switch between vehicles
Manage your membership
Customize a wash to your preferences
Enjoy app-exclusive discounts and pre-paid wash bundles
Send gift cards to a friend's account
...and so much more.
Not at all. Anyone can download the app and earn points for every dollar spent in it. Take advantage of app-exclusive deals, manage your membership, and even play a spin-to-win game for the chance to win wash discounts daily—all in the Rocket Express app.
You'll even earn a free wash just for downloading it!